Lumin Care Services is committed to ensuring digital accessibility for people with disability, in accordance with the Disability Discrimination Act 1992 (Cth) and the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, as endorsed by the Australian Human Rights Commission (AHRC) and the Digital Transformation Agency (DTA).

Conformance Status

This website aims to partially conform to WCAG 2.1 Level AA. Where full conformance has not yet been achieved, we are actively working to remediate identified issues.

Our ongoing compliance measures include:

Keyboard navigation support for all interactive elements
Screen reader compatibility using semantic HTML and ARIA attributes
Sufficient colour contrast ratios (minimum 4.5:1 for normal text, 3:1 for large text)
Visible focus indicators for keyboard users
Skip to main content link
Text alternatives for non-text content
Accessible form labels and error identification
Language set to Australian English (lang="en-AU")
Text-to-speech (TTS) feature for users who need audio assistance
Adjustable font size, contrast, and spacing via the Accessibility Widget

Known Limitations

While we strive for full accessibility, some content may have limitations:

Background video — The decorative background video on the home page is muted and contains no meaningful content. A static image fallback is provided.
Third-party content — Embedded maps or external links may not meet our accessibility standards. We recommend using alternatives if you experience issues.
PDFs — Some linked documents may not be fully screen reader accessible. Please contact us for an accessible alternative.

Feedback and Contact

We welcome your feedback on the accessibility of this website. If you experience any barriers or have suggestions for improvement, please contact us:

Email: info@lumincare.com.au
Phone: (03) 8000 3999
Response time: We aim to respond to accessibility feedback within 5 business days.

Formal Complaints

If you are not satisfied with our response to an accessibility complaint, you may contact the following external bodies:

Australian Human Rights Commission (AHRC) — humanrights.gov.au | Phone: 1300 656 419
NDIS Quality and Safeguards Commission — ndiscommission.gov.au | Phone: 1800 035 544
Office of the Australian Information Commissioner (OAIC) — for privacy-related accessibility complaints: oaic.gov.au

Technical Specification

This website is built using modern web technologies including React, HTML5, and CSS3. Accessibility depends on the following technologies:

HTML5 (semantic elements: main, nav, header, footer, section, article)
WAI-ARIA 1.2 attributes
CSS3
JavaScript (React)
Web Speech API (text-to-speech)

Assessment Approach

Lumin Care Services assessed the accessibility of this website through internal review using the following methods:

Manual code review against WCAG 2.1 AA success criteria
Colour contrast analysis using WCAG contrast ratio formula
Keyboard navigation testing
Screen reader testing (NVDA on Windows, VoiceOver on macOS/iOS)
Automated checks using browser accessibility tools

Statement date: This accessibility statement was first published on 1 January 2025 and is reviewed periodically. Last updated: 27 February 2026.